RETURNS & EXCHANGE POLICY

It's important to us here at The Baby Collective that you are happy with your order, products and service you have received with us. 

If for any reason you wish to exchange an item you have received, we happily offer exchanges as per our policy below. 

 

Returns/Exchanges

Our exchange & refunds policy is valid for 14 days from the day the parcel items tracking shows as delivered. If it has been over 14 days since the package was delivered, unfortunately we cannot offer you an exchange or refund.

Some things to take into account before placing your order:

- We do not offer refunds for any change of mind purchases. 

- Sale/Clearance items are final sale and not eligible for returns.

- Shipping costs are non-refundable.

We will gladly replace or refund items that are faulty by no fault of your own, or items that have not been delivered within 60 days of placing your order.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s). We cannot offer a replacement if the incorrect shipping address was entered.

All returns and exchanges must be unused with tags still attached where applicable, and in the same condition that you received it. 

If you would like to initiate a return, please send a return request to support@thebabycollective.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item.  If there is a defect/fault with the item, please help us by providing a photo or two showing the fault, which will speed up the returns process.

We do not cover the shipping cost for returning items to us. If you are returning an item/s we require a trackable shipping service.

 

Refunds

We do not refund for any change of mind purchases. As per consumer affairs and under the fair trade authority, we can only offer an exchange or credit for any change of mind orders, providing it is within 14 days of the parcel deemed delivered.

We will gladly replace, offer store credit or refund items that are faulty by no fault of your own, or items that have not been delivered within 60 days of placing your order. If there is a defect/fault with an item, please help us by providing a photo or two showing the fault, which will speed up the returns process.

If a faulty item has been approved, a refund will be processed within 24 hours via the original payment method you used for your order, or ultimately a credit for an exchange will be issued. 


Sale items (if applicable)

Sale item cannot be returned for a store credit or exchange, unless the item is faulty through no fault of your own. Our 14 day return policy is applicable to sale items.

This includes items where a discount code has been used.

Exchanges (if applicable)


Exchanges are accepted within 14 days of receiving your order for change of mind purchases, providing they are not sale items, and are still in new unopened, unworn and unwashed condition and where applicable, tags still attached.

Please contact us at support@thebabycollective.com for exchange details.

We will issue a store credit to the value of your returned item. for you to re-order the item you would prefer. 


Faulty Items


Stock and products are thoroughly checked and rechecked before they are posted, but please understand that on the rare occasion, an item may be faulty. If an item is faulty, please contact us at support@thebabycollective.com. Please help us by providing a photo or two showing the fault, which will speed up the returns process.

Please note - we must be contacted within 14 days of receiving your order.